Dudley SPD case study
15 February 2016
A Single Person Discount review for Dudley MBC generated £200k in additional revenue and led to a longer-term framework agreement.
Following the sucecss of the original no-risk agreement, where the council only paid for results, NPS is delivering a minimum of two reviews over a two year period, ensuring the revenues database is kept up to date and meets audit requirements.
"After completing a successful SPD review in 2014, we awarded NPS a two year framework agreement for fully managed SPD reviews. NPS have clearly extensive experience in delivering this service. Combined with a professional approach and their tried and tested processes, they made the whole process hassle free." Ian Hatfield, Revenues Manager, Dudley Metropolitan Borough Council