Northgate Public Services' Social Care National User Group 2013

11 July 2013

Northgate Public Services held their Social Care National User Group on the 26th June at Harben House in Newport Pagnell.

Trevor Hampton, Director of Local Government & Housing, kicked off the day with his presentation of strategy across NPS, followed by a social care specific strategy session from Mark Kennion. Cathryn Ella and her team’s sessions were very well received with over 75% of customer finding the sessions “very useful”. They included an overview of our product roadmap and a demonstration of our product.

In the afternoon we separated into different groups to commence the Childrens and Adults workshops, these were dedicated sessions for adults and childrens social care to discuss current themes/trends, priorities and roadmap requirements. We also had guest speakers from HSCIC Child Protection Information Sharing (CP-IS) and from FACE join us during the workshops.

"This was a good event demonstrating Northgate is in sync with customer requirements"

We were delighted with the positive feedback from those who attended and are happy to hear that 100% of you would like to attend a similar event again.

This year 70% of those who attended found the event “very beneficial”, and 100% said they would attend a similar event again. We hope given the positive feedback, more of you will join us at our next user group in 2014.

Amongst other things, we have had feedback about:

  • The location – which we hope will help even more people to attend next time;
  • Enabling customers to present, to share good practice/initiatives;
  • Making sure joint session presentations show a good balance between adults and children’s;
  • Allowing more time for the workshop sessions.

We are really please with the event and would like to take the opportunity to thank everyone who attended and for completing the feedback forms. We found the feedback forms very useful last year to ensure we carry on improving our user groups and adding value for you, our customer.

We would also like to say a big thank you to the event organisers at Harben House for their support during the event.

Slides from the presentations and workshops can be found on the customer portal at:

Select the ‘other’ tab and order by date and you will see:

National User Group 26th June 2013 – Morning session (adults and children’s)

National User Group 26th June 2013 – Adults workshop session

National User Group 26th June 2013 – Children’s workshop session