Tower Hamlets Council forms partnership with Northgate

8 September 2014

Tower Hamlets Council and Northgate Public Services have formed an innovative partnership, which will provide the council with a cost effective service that protects income streams (such as Central Government Subsidy) and reduces the potential for losses previously incurred through administration, such as overpayments.

The two year agreement, with an option for a third year, offers value for money in a number of vital council services, including Housing and Council Tax benefits, Local Welfare Provision, Free School Meals, and Hardship Payments.

The framework for the service is the first of its kind, and 10 other London councils have already declared an interest in accessing similar resilience services for their residents.

Steve Hill, Head of Benefits Services at the Tower Hamlets Council said:

“Our partnership with Northgate will provide us with a comprehensive service, offering more flexibility, security and value for money. We have seen how Northgate offers innovative solutions to councils and government and we are looking forward to working with them to build on an efficient and effective partnership in Tower Hamlets and with our wider London partners.”

Northgate’s Executive Director Joe Bradley said: “We are thrilled to be delivering ‘Welfare Resilience Services’ with the London Borough of Tower Hamlets and the other authorities in the framework.  We are delighted to have been selected as the best value service provider and are passionate about delivering excellence in citizen services. 

“We are extending our network of Regional Business Centres to deliver off site processing services. This will enable councils to enter into shared service arrangements to deliver high performing local welfare administration services, while also achieving cashable savings from reduced operating costs.  We are keen to help drive this partnership with Tower Hamlets and establish a London Hub which provides mutually beneficial outcomes, such as sustainability and growth of local jobs, as well as opportunities for increased revenue income and investment in business improvements.”